Sub-client statuses

Sub-client VANs lifecycle

A sub-client lifecycle follows these stages.

A sub-client is created and has the temporary INITIATED status. At this stage, the request has been received and the system is currently processing it.

If processing is completed successfully, the sub-client automatically transitions to the ACTIVE. In this status, the sub-client is fully activated and approved.

If the sub-client requires manual compliance review, the sub-client moves from INITIATED to the temporary UNAPPROVED status. From this status it would eventually transition to either ACTIVE or FAILED_KYC. Typically, we can't disclose the exact reason of the KYC failure, while it mostly happens because we do not have risk appetite for your client.

You can deactivate the client (via API of Flash Connect), - it'd move from ACTIVE to DEACTIVATED. A sub-client in the DEACTIVATED status can be activated by you at any time, returning to ACTIVE.

At any point, a sub-client may be moved to DISABLED. In this status, the sub-client is disabled and cannot be enabled by you, and contacting support is required for further information.