RFI statuses

RFI lifecycle statuses

Most common RFI status transitions follow one of these paths.

Happy path

PENDING → ASSESSING → CLOSED

1. It starts when our compliance review flags one of your transactions. An RFI is created with a list of questions and a response deadline. Status PENDING means the RFI is open for your response. Answer each question via answerRfiQuestion before deadline. The status stays PENDING until all answers are received or the deadline passes.

2. The last open question is answered. Status ASSESSING means that all your answers have been received and are under our review. No action is required from you.

3. The review is completed. Status CLOSED means that the RFI is finalised. No further answers are accepted. Final status.

Declined or expired path

PENDING → CLOSED

An RFI can also move to CLOSED directly from PENDING when you decline it, or when the deadline passes without a complete response from your end.

Cancelled path

PENDING → CANCELLED or ASSESSING → CANCELLED

Separately from your responses, our compliance team can withdraw an RFI when the information is no longer needed — for example the underlying transaction question was resolved another way. The RFI moves to CANCELLED, no further answers are accepted, and any linked deposits, withdrawals, or payments are left untouched and continue on their own lifecycle. You don't need to do anything — we notify you by email and via the rfi_cancelled webhook. Final status.

CANCELLED status is different from CLOSED. The status CLOSED is the outcome of a review (the linked transactions are then released or rejected). CANCELLED means we withdrew the request itself — the linked transactions are not affected by the cancellation.

Each transition emits a webhook event:

Event	Status
rfi_created	PENDING
rfi_assessing	ASSESSING
rfi_closed	CLOSED
rfi_cancelled	CANCELLED

Status message

The statusMessage field carries a meaningful explanation of the current status, for example "We are waiting for your replies" while PENDING, or "We assessed the information you provided" once CLOSED. The exact wording varies with the circumstances — treat it as display text, not as a value to parse.

Once an RFI is CLOSED, the outcome is applied to the linked transactions: they are released, or rejected with an explanatory rejectCode (see Rejection codes). The RFI itself does not expose the review verdict.