Withdrawal statuses

Withdrawal processing statuses

1. You create a withdrawal. Your balance goes down by the withdrawal amount plus fee. INITIALISED

   1. We might internally review the transaction. INITIALISED-> REVIEWING

   2. If review goes well it will become pending. REVIEWING→ PENDING

   3. Otherwise it gets cancelled. REVIEWING→ CANCELLED

2. The transaction is sent to the recipient bank for processing. INITIALISED → PENDING

3. PENDING →

   • CONFIRMED - the recipient bank has the money now. Does not mean the beneficiary account number was credited though. Mostly FINAL status. Except when bank decides to return the funds, the withdrawal gets refunded (see step 4).

   • FAILED - NOT FINAL status. Depending on the processing error we have three scenarios now.

     • REFUNDED - see step 4 below.

     • CANCELLED - manual action. Your balance goes up by the amount, Flash Payments keeps the fee. FINAL status.

     • PENDING - rare case - retrying. Sometimes it might work. Go to item 3.

4. The recipient bank decided to return this transaction back to Flash Payments.CONFIRMED → FAILED → REFUNDED - usual way - automatic refunding. Your balance goes up by the withdrawal amount, Flash Payments keeps the fee. FINAL status.

The REVIEWING is an optional action by Flash Payments Compliance team. Occasionally we pick some transactions for extended AML/CT review. Most transactions do not ever get into the REVIEWING status.

Most common status transitions

The happiest path

The payout passed our automated compliance checks and was processed successfully:

INITIALISED→PENDING→CONFIRMED

Happy path

The payout was successfully processed after a manual compliance review:

INITIALISED→REVIEWING→PENDING→CONFIRMED

Unhappy paths

Recipient bank accepts the payout but then returns it:

INITIALISED→PENDING→CONFIRMED→FAILED→REFUNDED

Recipient bank rejects the payout:

INITIALISED→PENDING→FAILED→REFUNDED

Flash Payments Compliance team rejects the payout:

INITIALISED→REVIEWING→CANCELLED