Rejection codes

Transaction cancellation static codes and standard status messages

If your transaction is canceled by our Compliance team, the unique rejectCode and a corresponding standard statusMessage will be assigned to this transaction and sent to your application via proper webhook such as withdrawal_canceled to be used for a subsequent integration action such as field mapping or reconciliation.

Below is the latest list of our supported rejection codes and standard status messages. Please note, while the rejection codes are unique, you might see the corresponding free text status messages customized by our Compliance team for more accuracy and clarity of the information exchange.

rejectCode	statusMessage
CANCELLATION_REQUESTED_BY_PARTICIPANT	The transaction is rejected upon request.
CANCELLATION_BY_RECIPIENT_FI	The transaction is rejected by recipient's financial institution.
COMPLIANCE_DECLINED	The transaction is rejected as it doesn't meet our compliance requirements.
FRAUD	The transaction is rejected due to a fraud.
SENDER_INADEQUATE_DATA	The transaction is rejected as the sender name details are missing or invalid.
RECIPIENT_INADEQUATE_DATA	The transaction is rejected as the beneficiary name details are missing or invalid.
SENDER_INVALID_ADDRESS	The transaction is rejected as the sender address details are invalid.
SENDER_INCOMPLETE_ADDRESS	The transaction is rejected as the sender address details are missing.
RECIPIENT_INVALID_ADDRESS	The transaction is rejected as the beneficiary address details are invalid.
RECIPIENT_INCOMPLETE_ADDRESS	The transaction is rejected as the beneficiary address details are missing.
RECIPIENT_ACCOUNT_CLOSED	The transaction is declined due to blocked or closed account.
RECIPIENT_INVALID_ACCOUNT_NUMBER	The transaction is declined due to missing or invalid account number.
RECIPIENT_INVALID_BANK_CODE	The transaction is declined due to invalid BSB number.
RECIPIENT_INVALID_ACCOUNT	The transaction is declined as the currency cannot be applied to the specified account.
DUPLICATE_TRANSACTION	The transaction is declined as duplicate.
DATA_ENQUIRY_TIME_ELAPSED	The transaction is rejected due to no response received within the specified time.
TECHNICAL_ISSUE	The transaction is declined due to technical issue.

Please note: status CANCELLED is a final status for any withdrawal. Please do not retry a withdrawal if it was rejected by our Compliance team or by a beneficiary financial institution.

Only those withdrawals rejected with codesTECHNICAL_ISSUE may be re-submitted as new transactions.